Patient Access Strategies That Improve the Patient Experience: Transforming People, Processes and Technology Webinar

  • 12 Sep 2017
  • 12:00 PM - 1:00 PM
  • Webinar
WEBINAR
Patient Access Strategies That Improve the
Patient Experience: Transforming People, Processes and Technology

Program Objective: In the new patient access landscape, healthcare organizations need a patient experience strategy that covers multiple touch points, from scheduling and registration through financial counseling and Medicaid eligibility. This webinar will share the key steps to building a comprehensive program that enhances the patient experience. You will learn about the changes happening in front office revenue cycle operations and how they impact the patient experience. The webinar will cover an array of tactics aimed at improving the patient experience, such as how to develop an express registration process using tablets and how to create a "meeting-in-a-box" toolkit for managers that focuses on patient experience activities. The webinar will also explore the concept of people and processes vs. technology, as well as the role of biometrics, behavioral screening, enterprise education, right staffing, and leadership rounding in creating a strong, high-touch experience.

What You Will Learn:

  • Learn the key steps in creating a patient access program that improves the patient experience at every touch point, from scheduling to financial counseling.
  • Determine your readiness—people, processes and technology—for rolling out a patient experience strategy across revenue cycle operations.
  • Learn proven tactics for preparing patient access leaders and staff to deliver an exceptional patient experience.
Who Should Attend:

CFOs, Revenue Cycle Professionals, Controllers and Finance Professionals

Click below for registration link:
http://www.cvent.com/d/t5qrtd

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